What Information We Hold and Why
When you register, we collect your name, contact details, and account credentials. When you deposit or withdraw using bKash, Nagad, or Rocket, we record transaction references and wallet identifiers — enough to verify the transfer and credit your account, nothing more. We do not store your
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full mobile banking PIN or password. Device data such as your browser type, IP address, and session timestamps are logged automatically to protect your account from unauthorised access. If you contact our support team, that conversation is retained so we can follow up accurately. We hold
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your data only as long as your account is active or as required under applicable law. Once an account is closed and the retention period ends, personal records are deleted or anonymised. We do not sell your data to third parties. Where we share information —
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for example, with payment processors handling your Nagad or Rocket transfer — it is strictly to complete the transaction you initiated. Players in Dhaka and elsewhere in Bangladesh should note that data handling is subject to local law and the terms applicable to eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.